Privacy Policy

Privacy Policy

Updated: 11/11/2024

This Privacy Policy outlines how Golala App, including its website and mobile applications (“Site,” “we,” or “us”), collects, uses, shares, and protects personal information. By using this Site, you consent to the practices described in this policy.

1. Information Collection

Browser and Device Information

We may collect data that your web browser typically shares, such as:

• Browser type, language settings, and software/hardware details.
• Visit details: date and time of visit, pages visited, referral source, IP address, and geographic location.

This information is generally collected anonymously and used in aggregate to improve services and understand user behaviour.

Personal Information You Provide

To use our services, you must create an account. During setup, we may ask for:

• Contact Details: Name, phone number, and email address.
• Demographic Information: Zip code and optional additional profile details.

You control what additional information you provide. You can review and update your profile at any time.

Payment Information

Golala App does not directly handle or store payment information. All payments are securely processed by PayStack, our trusted third-party payment provider. We encourage you to review PayStack’s Privacy Policy for details.

2. Methods of Information Collection

Cookies

We use cookies to enhance your experience on our Site. These include:

• Session Cookies: Deleted when you close your browser; help enable features and monitor usage.
• Persistent Cookies: Remain on your device to retain preferences for a specified period.
• Advertising Cookies: Used by third parties (e.g., Google) to display relevant ads based on your interests, control ad frequency, and measure performance.

You can manage cookie preferences through your browser settings or opt out of personalized advertising via tools like Google Ads Settings.

Web Beacons

Web beacons may be used to monitor the effectiveness of communications and improve user experiences.

Google Analytics

We use tools like Google Analytics to collect anonymous statistical data about user behavior. Visit Google Analytics Privacy Policy for more details.

3. Use of Collected Information

The information we collect is used to:

• Provide, maintain, and improve our services.
• Understand user behaviour to enhance user experience.
• Ensure security and optimize Site performance.
• Communicate updates, promotions, and relevant service information.

4. Data Sharing and Protection

Data Sharing

We do not sell or trade personal information. Your data may be shared only in these circumstances:

• Service Providers: With trusted partners who assist in delivering services. These partners must keep your data confidential.
• Legal Compliance: To comply with legal obligations or protect our rights, we may disclose information when required.

Data Protection

We implement industry-standard security measures, including encryption, firewalls, and secure servers, to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures and Fraud Awareness

At Golala App, protecting your personal information is our top priority. To ensure your security, please note the following:

1. Safe Communication Practices:

   • Golala App will never request your card details, PIN, OTP, token codes, or account information.
   • Always verify that any communication claiming to be from Golala App comes through our official channels:
     • Push Notifications via the Golala App
     • Email: support@golalaapp.com
     • Phone: +234 (0) 916 251 2881 (WhatsApp only)

2. Reporting Suspicious Activity:

   • If you receive messages asking for sensitive data via WhatsApp or SMS, contact us immediately to report the issue.

We remain fully committed to protecting your personal data and ensuring the security of your funds. Always exercise caution when sharing personal or financial information online.

5. Account Deletion and Data Retention

We retain your data only as long as necessary to provide services or as required by law.

Account Deletion via App

1. Open the Golala App and navigate to your profile.
2. Scroll down to "Delete Account."
3. Confirm your decision to permanently delete your account and all associated data.

Account Deletion via Email

To request account deletion via email:

• Contact privacy@golalaapp.com.
• Include your name, account email, phone number, and (optional) reason for deletion.

Our team will process your request within 7 business days, and all associated data will be deleted within 90 days.

6. Children’s Privacy

Golala App is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

7. Geographic Scope and Legal Compliance

This Privacy Policy applies globally. Golala App complies with applicable privacy regulations, including:

• General Data Protection Regulation (GDPR): For users in the European Union.
• California Consumer Privacy Act (CCPA): For users in California.
• Nigerian Data Protection Regulation (NDPR): For users in Nigeria.

8. Updates to This Privacy Policy

Golala App reserves the right to update this Privacy Policy at any time. Updates will be posted on this page, with changes effective upon posting. We encourage you to review this policy periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@golalaapp.com
• Mail: Golala Technologies Limited, 27 Sanusi Fafunwa Street, Lagos

Effective Date: 11/11/2024