Golala App Privacy Policy Effective Date: 19 August 2021

1. Introduction

Welcome to the Golala App ("App"). This Privacy Policy explains how Golala collects, uses, discloses, and protects your personal information when you use our App. We are committed to safeguarding your privacy and ensuring the security of your data.

2. Information We Collect

We collect various types of information when you use the Golala App, including:

• Personal Information: This includes your name, contact details, account information, and payment details.
• Location Information: We collect your device's location to provide location-based services, such as ridesharing and delivery.
• Usage Information: We gather information about your interactions with the App, including your preferences and usage patterns.
• Communication Information: We may collect data from your communications with us, such as customer support inquiries.

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our services.
• Processing transactions and payments.
• Communicating with you, including sending service-related updates and promotional materials.
• Personalizing your experience by showing you relevant content and recommendations.
• Monitoring and analyzing usage to enhance our App's functionality and user experience.

4. Sharing Your Information

We may share your information with third parties, including:

• Service Providers: We engage service providers to assist in delivering our services, such as payment processing and customer support.
• Third-Party Partners: We may share data with partners offering integrated services, such as rideshare providers and restaurants.
• Legal Compliance: We may share information to comply with legal obligations, enforce our terms, or protect our rights, privacy, safety, or property.

5. Data Security

We take appropriate measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure.

6. Technically Necessary Cookies

Golala App ("we," "us," or "our") utilizes certain cookies that are essential for the proper functioning of our mobile application and its associated services. These cookies are crucial for providing you with a seamless and secure user experience. By using the Golala App, you consent to the use of these technically necessary cookies in accordance with this Privacy Policy.

What Are Technically Necessary Cookies?

Technically necessary cookies are small text files that are automatically placed on your device when you access and use the Golala App. These cookies do not collect or store any personal information. Instead, they serve essential functions, such as:

1. User Authentication: Technically necessary cookies enable us to authenticate users, ensuring that only authorized individuals can access their accounts and personal information.
2. Session Management: These cookies help manage your session on the app, allowing you to navigate through different pages and features without having to re-enter your credentials repeatedly.
3. Security: We use technically necessary cookies to enhance the security of our app by detecting and preventing fraudulent activities, unauthorized access, and potential security breaches.
4. Load Balancing: They help distribute network traffic efficiently, ensuring that our app remains responsive and available even during periods of high user demand.
5. Preference Settings: Some of these cookies store your preferences, such as language and location settings, to enhance your overall user experience.
6. Technical Support: In the event of technical issues, these cookies may assist our support team in diagnosing and resolving problems more effectively.

Managing Technically Necessary Cookies

Please note that you cannot opt out of these technically necessary cookies because they are vital for the app's functionality and your security. You can, however, configure your device's browser or app settings to block or delete them, but doing so may result in reduced functionality or inaccessibility to certain features of the Golala App.

Data Retention

We do not retain any personal data within technically necessary cookies. They are designed to be temporary and expire once you log out of your account or close the app.

7. Your Choices

You can manage your information by accessing your account settings in the App. You have the right to:

• Access, correct, or delete your personal information.
• Opt-out of promotional communications.
• Disable location services, though it may affect the functionality of certain features.

8. Children's Privacy

The Golala App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes through the App or other means.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices.

Please contact us at privacy@golalaapp.com or visit our website at www.golalaapp.com.